Voice AI Chat Widget in Captivation Hub – Captivation Hub

Deliver human-like voice interactions directly through your Captivation Hub Chat Widget — no phone numbers, downloads, or extra setup required. Capture and qualify more leads the moment they land on your page.

Note: This feature is currently available in Labs and must be enabled for your account before use.

What Is the Voice AI Chat Widget?

The Voice AI Chat Widget is a dedicated widget type that lets website visitors hold live, microphone-based conversations with an AI agent entirely inside their browser. Instead of launching a phone call, the conversation streams through WebRTC — creating a friction-free, voice-first experience that feels natural and immediate.

Voice-Only Chat Type

The Voice AI widget uses the visitor's mic and speakers so the entire call lives inside the chat window — no PSTN or VoIP connection required. This makes it ideal for quick demos, support triage, or hands-free sales conversations.

Built-In Call-Recording Notice

To keep expectations clear, the widget displays a banner stating that voice AI calls made through chat widgets cannot be recorded. This transparency protects both you and your visitors from compliance confusion.

Built-in call recording notice banner in Voice AI Chat Widget

reCAPTCHA Protection

If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they're human. This stops bot loops and prevents abuse before it starts.

reCAPTCHA prompt in Voice AI Chat Widget

Browser-Based Engagement

Because everything runs in-browser via WebRTC, there's no telephony setup, SIP trunk, or softphone to configure. You can embed the widget anywhere a standard Captivation Hub chat bubble fits — websites, funnels, blogs, or the Client Portal.

Concurrent Call and Agent Limit

You can create up to 100 Voice AI agents, giving you room for experiments, production setups, and specialized workflows. The number of concurrent calls is capped at 20. Call #21 will trigger a red banner as shown below. Calls in other locations are unaffected — each has its own 20-call limit. This safeguard prevents quality degradation when multiple visitors call at once.

Concurrent call limit red banner example 1

Concurrent call limit red banner example 2

Note: To check service status, visit Captivation Hub Support.

Supported Features

Start a voice call with the AI agent
Mute the agent during a conversation
Provide contact information during the call
End or restart a call when needed

Note: Call transfer is not yet supported while in beta.

Step 1 — Create a New Voice Widget

Go to Funnels → Chat Widget → New and select Voice AI as the widget type.

Creating a new Voice AI widget in Captivation Hub

Step 2 — Copy the Embed Code

Locate the Get Code option and copy the provided <script> code.

Get Code option in Voice AI Chat Widget settings

Step 3 — Add the Script to Your Website

Paste the script into your website:

For custom-coded sites, place it in the <head> or <footer> section.
For platforms like Wix, Shopify, and Squarespace, use their custom code embed feature.

Pasting the Voice AI script into a website

Note: Save and publish your changes, then test the widget by visiting your live site and starting a voice call.

How to Change the AI Agent Name

Give your AI a friendly, on-brand identity by setting a display name in the widget builder. Go to Funnels > Chat Widgets > Agent tab. The chosen name appears on every voice reply, reinforcing trust and professionalism.

Entering a new AI agent display name - step 2

Confirming the agent name change - step 3

Once the name has been updated, click the Save button in the upper right corner to apply your changes.

Saving the AI agent name in Chat Widget settings - step 4

Frequently Asked Questions

Do visitors have to grant mic permission every time?
Most modern browsers remember permission after the first allow. Private or incognito sessions will prompt again.

Can I offer both text chat and Voice AI in one widget?
Not yet. Voice AI is a dedicated Voice-Only widget type. Use separate widgets if you need both text and voice.

Is the audio recorded anywhere?
No. Voice AI Chat Widget calls are streamed only — recording is disabled to comply with privacy regulations.

What happens if the visitor's connection drops?
The call ends gracefully. The visitor can click the mic icon to reconnect. Repeated drops will trigger reCAPTCHA.

Does Voice AI work on mobile browsers?
Yes — Safari (iOS 16+), Chrome, and Edge support in-browser audio as long as the user allows microphone access.