This article will go over the Email Services section of your settings and how to navigate/use it. 

Domain Service

This is the tab where you will pick/determine your default provider. You can also enable reply tracking back into the system, and add service providers using the Add Service option.

Reply & Forward Settings

• In this tab you can setup Forwarding, BCC, and forwarding to specific assigned users.

Note: If you reply from the other email system and not within platform, your replies will not be seen in platform and replies to you will not come back into system after.

• You can also setup a specific reply-to address.

Note: Reply conversations cannot be tracked and will not come back into the conversation thread