Where to Find and Export Your Survey Responses

Once a contact submits a survey, you might be wondering where all that data actually lives. This article walks you through where Captivation Hub stores survey responses, how to access and review them, how they tie back to contact records, and how to export them when you need them.

What Are Survey Submissions?

Survey submissions are the recorded answers from contacts who completed one of your surveys. Captivation Hub stores these in a dedicated Submissions tab inside the Surveys section. Depending on which fields are included in your survey, responses may also be written directly into the contact's profile.

Key Benefits of Viewing Survey Submissions

Knowing where to find survey responses means you'll never miss a piece of customer feedback — and you can act on it right away.

• View all responses from one centralized location
• Export responses for external analysis or record-keeping
• Automatically push submitted data into contact records
• Filter responses by a specific survey to stay focused

How to View Survey Submissions

To pull up the answers submitted through your surveys:

1. Go to Funnels in the main left-hand navigation.
2. Hover over Surveys, then choose Submissions from the dropdown.
3. The Responses table shows each submission along with contact details, a timestamp, and all answered questions.
4. Click any row to open the full detail view for that submission.
5. Use the survey filter dropdown in the top-left corner to narrow results to a particular survey.

Viewing Survey Answers in Contact Records

Survey responses don't only live in the Submissions tab — they can also appear on the contact's profile:

• Answers tied to mapped fields (such as name, email, or phone) automatically update the corresponding contact record fields.
• All other answers appear under the Survey | Survey Name dropdown within the contact's information panel.

Exporting Survey Submissions

Need to take your data outside Captivation Hub? Click the blue Export button at the top right of the Submissions view. A download link will be sent to your email address so you can grab the full export at your convenience.

Frequently Asked Questions

Q: Can I trigger an automation based on a survey answer?
Yes — use the Survey Submitted trigger inside your workflows to kick off automations as soon as a response comes in.

Q: Do survey answers automatically update the CRM?
If your survey includes fields that match contact properties (for example, email address), those fields will be updated automatically on the contact record.

Q: Can I track multiple submissions from the same contact?
Yes. Every submission is stored independently, so if a contact fills out the same survey more than once, each response is preserved. This is especially handy for recurring check-ins or event registrations.

Q: Can I tell which survey a response came from when using multiple surveys?
Yes — each submission entry displays the name of its associated survey, and you can use the dropdown filter to view responses from just one survey at a time.