Choosing One-Step or Two-Step Checkout for Your Store – Captivation Hub

Your Store's checkout just got more flexible. You can now pick between a quick one-step checkout or a two-step flow that separates contact and shipping details from payment, whichever fits your customers best.

What's New

Store owners can now choose between One-Step Checkout and Two-Step Checkout right from the Checkout element's Form Options in the Funnel builder. With Two-Step Checkout, customers enter their contact and shipping details first, then move to a second step for billing, payment, and order review.

Checkout element Form Options panel showing the new Checkout Type setting

Step 1 — Understand the Checkout Types

There's a new Checkout Type setting on the Checkout element, with two options to choose from:

One-Step Checkout — everything on a single page, just like today
Two-Step Checkout — contact and shipping details first, then a second step for payment

Choosing between One-Step Checkout and Two-Step Checkout in the Checkout Type dropdown

How the Two-Step Flow Is Organized

Step 1: First name, last name, email, phone number, and shipping details
Step 2: Billing, payment, order review, and the place order button

One-Step Checkout stays the default, so nothing changes on your existing checkout pages unless you switch them over yourself.

Two-Step Checkout Step 1 settings for contact and shipping fields

Two-Step Checkout Step 2 settings for billing and payment

Step 2 — Turn On Two-Step Checkout

Open the Funnel builder and edit your Checkout Page.
Select the Checkout element.
Open Form Options in the settings panel.
Choose One-Step Checkout or Two-Step Checkout.
Save and publish the page.

Two-Step Checkout element settings panel in the Funnel builder

Preview of the Step 1 checkout screen a customer sees

Preview of the Step 2 checkout screen a customer sees

Published two-step checkout page

A Few Things Worth Knowing

Two-Step Checkout captures contact and shipping details earlier in the process, before a customer gets to payment.
Customers can only move on to Step 2 once their Step 1 details are valid.
This setting works at the individual Checkout element level, so different pages in the same Store can use different checkout types if you'd like.

Frequently Asked Questions

Will this change my existing checkout pages?
No. One-Step Checkout is still the default, so any checkout pages you already have will keep working exactly as they do now unless you manually switch them to Two-Step.

Can I use different checkout types on different pages?
Yes. The Checkout Type setting lives on the Checkout element itself, so you can mix and match One-Step and Two-Step across different Store pages.