Google Calendar integration with Captivation Hub enables real-time scheduling, streamlined availability management, and seamless syncing across platforms. It's ideal for booking calls, automating appointments, and coordinating with your team — all in one place.
Key Benefits
- Real-time appointment syncing between Google Calendar and Captivation Hub.
- Two-way sync to keep both platforms aligned.
- Avoid double bookings using conflict calendars.
- Supports multi-user setups with calendar selection per profile.
- Streamlined scheduling with improved visibility and control.
Prerequisites
- A valid Google account.
- Admin or user-level access to Captivation Hub Calendar settings.
- The calendar you're connecting must not be shared with conflicting permissions.
Note: Calendar integrations are tied to individual user profiles, not global company settings. Each user should connect their own Google Calendar.
Steps to Connect Google Calendar
Step 1: Navigate to Calendar Connections
i. Go to your sub-account and use the left side navigation bar to select Calendars, then click Calendar Settings in the upper right corner.
ii. Click on the Connections tab in the upper navigation ribbon, then click the + Add New button to add a new calendar.
Step 2: Authenticate with Google
i. From the Connections page, click the Connect button beside Google Calendar.
ii. Select the Google account you want to use.
iii. Accept all requested permissions, including: Calendar (read/write), Profile and Email access.
Permissions Required: You must allow full calendar access. Failure to grant "writer" access may result in sync issues.
Note: Google may allow you to grant only some permissions during connection. If syncing fails, check Settings → Integrations → Google for a missing-permissions warning and use Reconnect.
Frequently Asked Questions
Q: Why isn't my calendar syncing?
Check Settings → Integrations → Google for a missing-permissions warning and click Reconnect if required.
Q: I don't see my Google Calendar listed — what should I do?
Ensure you're logged into the correct Google account. Log out of all Google accounts and reconnect using the correct one.
Q: What causes Google Calendar sync to break?
- Token expiry
- Calendar deleted
- Permissions revoked after connection
Q: What if a connected Google Calendar was deleted and I see an error banner?
Use the banner's Fix This option. Click Remove Deleted Calendars to clean up broken connections, then reconnect or select an active calendar.
Q: Can I use one calendar across multiple users?
No, calendar integrations are user-specific. Each user must connect their own Google Calendar.
Q: Can I sync multiple Google Calendars?
Yes. Configure one as the Linked Calendar for bookings and others as Conflict Calendars to avoid double bookings.
Q: Do I need a specific Google account type?
No, both personal Gmail and G Suite (Google Workspace) accounts work.
Need help? Contact our support team at support@captivationhub.com
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