How to Enable Business Office Hours in the Chat Widget

Captivation Hub now allows you to set business office hours for the chat widget, giving you control over when live chat is available and what message is displayed when you're offline.

Step 1: Access the Chat Widget Settings

1. Log into Captivation Hub.
2. Navigate to Settings > Chat Widget.
3. Locate the option for Business Office Hours.

Step 2: Enable Business Office Hours

1. Toggle the Enable Business Hours option to ON.
2. A default offline message will appear ("We’re currently offline").
3. Customize this message to let visitors know when they can expect a response.

Step 3: Set Your Business Hours

1. Select the days and times when your chat will be online.
2. You can add multiple time slots for a single day.
   • Example:
     • Monday: 8:00 AM – 5:00 PM
     • Monday: 10:00 AM – 11:00 AM (Additional time slot)
3. Ensure that time slots do not overlap, as overlapping times are not allowed.

Step 4: Save and Test Your Settings

1. Click Save to apply the changes.
2. Visit your website to confirm the chat widget correctly reflects the online/offline hours and message.

Why Use Business Office Hours for Chat?

✅ Improves customer expectations – Visitors know when to expect a response.
✅ Prevents unnecessary after-hours messages – Reduces frustration for customers.
✅ Allows flexibility – Set different time slots based on your availability.

Conclusion

The Business Office Hours feature in the chat widget is a great way to manage customer interactions by displaying online availability and offline messages. Make sure to customize your settings to provide the best experience for your visitors!