Activity Section Upgrade in Captivation Hub

The Activity section in Captivation Hub has been redesigned with a cleaner layout, improved performance, and a more intuitive way to review contact history. This article walks you through what's new and how to use it.

Note: To enable this feature, go to the Contact detail page > Activity Section, and toggle it on.

What's New

Updated Design: The layout has been refreshed with new icons and a more organized view of all contact activity.

Date Groupings: Activities are grouped under headings like "Today" and "Yesterday" so you can quickly see what happened and when.

Clickable Event Cards: Each card shows the title, timestamp, campaign or source label, and any relevant links.

Improved Performance: Backend updates make the section load faster and feel smoother.

Responsive Layout: The section works consistently across desktop and tablet screens.

Activity Section Features

• Real-Time Tracking: Activity updates as it happens, so you always have a current picture of what's going on with a contact.
• Detailed Event View: Each activity includes timestamps, event type, and links for a deeper look.
• Event Logging: Everything is logged and accessible from the Activity section whenever you need it.

How to Access the Activity Section

1. Go to Contacts and open any contact record.
2. Click any event card to see full details.
3. Click the link icon on any event to open the associated external URL directly.

Tracked Events

The Activity section tracks a wide range of events related to contacts and opportunities. Here are the current event types:

Contact Event Types

• Contact Created — When a new contact is added.
• Appointment — When a contact books an appointment.
• Call — Any call made to or received from a contact.
• Page Visit — When a contact visits a page on your website.
• Trigger Link — When a contact clicks a trigger link.
• One-Step and Two-Step Contact Forms — Tracks contact form submissions.
• One-Step and Two-Step Payments — Tracks payment form submissions.
• Form Submission — When a contact submits a standard form.
• Survey — When a contact fills out a survey.
• Quiz — When a contact participates in a quiz.
• Facebook Lead Form — Submissions through Facebook lead forms.
• Chat Widget Form — Submissions via the chat widget.
• LinkedIn Lead Form — Submissions from LinkedIn lead forms.