Finding Unread Messages in the Captivation Hub Mobile App

When you open a conversation in the Captivation Hub mobile app and there are unread messages, the app automatically jumps to the first unread message instead of the bottom of the thread. A visual New divider marks exactly where unread messages begin, so you can pick up right where you left off without scrolling through the whole conversation.

What Is the New Divider?

The New divider appears directly above the first unread incoming message in a conversation. When you open an unread thread, the app scrolls you straight to that divider — even if the unread messages are far back in the conversation history.

This feature works automatically. No setup is required.

How the New Divider Works

When you open a conversation with unread activity, Captivation Hub places the New divider above the first unread incoming message. You can scroll up to view older messages or down to see the latest.

Note: Opening a conversation does not automatically mark it as read. The divider stays in place until the conversation's unread status is cleared.

When the Divider Disappears

The divider clears automatically when the conversation is marked as read. This happens when you:

• Send a reply from the message composer
• Send an AI-suggested reply
• Manually mark the conversation as read
• Reply through the web app or another device

You don't need to remove the divider manually.

How to Find Unread Messages

1. Open the Captivation Hub mobile app and sign in.
2. Go to Conversations and open your conversation list.
3. Tap an unread conversation.
4. The chat opens at the first unread message, with the New divider directly above it.
5. Read and reply, or mark the conversation as read when you're done.

Tip: Scroll up to view earlier messages or down to see the latest activity.

Improved Scrolling in Long Conversations

Mobile Conversations now scroll more smoothly, even in threads with a long message history. On supported devices with 120 Hz displays, scrolling performance can reach approximately 120 FPS. Actual performance will vary depending on your device.

Supported Mobile Apps

This feature is available in the following mobile applications:

• Captivation Hub mobile app
• LeadConnector
• White-label mobile apps built on the platform

Frequently Asked Questions

Do I need to enable the New divider?
No. It appears automatically in supported app versions when a conversation has unread messages.

Why does a conversation open in the middle of the chat?
The app opens at the first unread message so you can quickly catch up on what you missed.

Does opening a conversation mark it as read?
Not automatically. You'll need to reply or manually mark it as read to clear the unread status.

When does the New divider disappear?
It clears when the conversation becomes read — after sending a reply or marking it as read.

Does replying from another device remove the divider?
Yes. Replying from the web app or another device also clears the unread status.

Does the divider work in long conversations?
Yes. The app can open at the unread position even when it's far back in the conversation history.