Improvements:

1. Bulk Select Flow Improvement

Before: Bulk actions appeared on the center panel, covering the chat history. This prevented users from reviewing conversations before selecting them. Additionally, clicking anywhere outside a checkbox would clear the entire selection.

Now: Bulk actions are moved to the top, allowing you to view conversations and select them at the same time. Selections are retained even if you click elsewhere on the card. Clicking on a chat card opens the conversation without losing your selection, while clicking the checkbox adds or removes it from the selection.

2. Internal Comment — Faster Access

Before: Adding an internal comment required opening the channel selector, scrolling to find "Internal Comment," adding the comment, and then switching back to the original channel — a slow and interruptive process during active conversations.

Now: Internal Comment is available directly within the composer in a single click. You can instantly switch between replying to a customer and leaving an internal comment, making collaboration much faster and more seamless.