Within the Contact section of Captivation Hub, you may delete contacts from time to time for various reasons. Perhaps the information is outdated, they’re no longer a customer, the lead went ‘cold’, etc. You may accidentally delete someone you didn’t mean to delete, and you can restore that deleted contact back into the Captivation Hub. Here’s how:
Step 1: Deleting Contacts
- Within the Contacts section you may check one or more records, click the trashcan icon, and delete the record(s).
- You may also delete an individual from within their Contact Record.
Step 2: Restoring Contacts
There are a few options for restoring contacts - individually or using a bulk action.
Individually Restore Contacts: This is the option for individual contacts you wish to restore one at a time. You may check multiple contacts to restore as well.
- Navigate to Contacts > Restore Contacts.
- Click to check the box next to the Contact(s) you wish to restore.
- Click the “Restore” button in the top right.
- Click Confirm in the popup window to confirm the restoration.
- Now the contacts will be back in your Contacts list.
Bulk Action - Restoring Contacts: This option is used for restoring contacts that were deleted in bulk.
- Navigate to Contacts > Bulk Actions
- Using the Actions menu, click the three dots to open up the menu.
- Click “Restore”
- The Contacts will be added back to your list.
- You will see the Status shows as “Completed” once the process is done.
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