Using Filters and Bulk Actions in Conversations

Organizing your messages is easier than ever with Bulk Actions and Filters in Conversations. In this article, you’ll learn what you can do in the Conversations tab to ensure you don’t miss out on opportunities with your leads.

Bulk actions

• Here, you can Mark as unread, read, starred (important to mark important conversations, conversations to come back to, and personal categorizing), unstarred, and delete unwanted messages.
• Select individual contacts or all loaded contacts. Click load more to select more.

Filters

By using the Quick filter, you can filter by:

• Assigned
• Last Message Direction
• Last Outbound Message Type
• Last Message Channel

• Here, you can choose to view messages from Latest to oldest or oldest to latest.