Conversation Message Details

All messages in your Conversations section have a vertical navigation menu. When you hover over a message, a three-dot menu dropdown will appear. Select “Details” from the dropdown to view various message details, including the message direction, type, whether it was triggered by an automation, and more. This feature helps you better manage your conversations and understand the origin of specific messages.

Follow these simple steps to view your message details:

Step 1: Accessing the Message Details

1. Navigate to the Conversations section.
2. Click on a conversation and hover over a message to display the three-dot menu.
3. Select “Details,” and a popup window will appear with the message information.

Step 2: Understanding the Message Details

• In the popup window, you’ll be able to view various message details.
• You can see the from/to information and view the message direction (inbound and outbound).
• Details also include a date/time stamp.
• Any automations that fired off the communication message will be hyperlinked in the popup (such as a workflow, trigger, campaign, or bulk action).