How to Reach Captivation Genius Support

If you have a question about Captivation Genius, need help with setup, or are running into an issue, our support team is here for you.

Contact Us

Email us at genius@captivationhub.com. Our team will get back to you as quickly as possible.

What to Include in Your Message

To help us resolve your issue faster, it is helpful to include:

• The email address associated with your Captivation Genius account
• A brief description of what you are experiencing or what you need help with
• A screenshot of any error messages or unexpected behavior
• The browser you are using (Chrome, Safari, Firefox, etc.)

Response Times

• Starter plan: email support with a 48-hour turnaround
• Professional plan: priority email support with a 24-hour turnaround
• Enterprise plan: premium Zoom support with a dedicated account manager

We are here to help you get the most out of Captivation Genius. Do not hesitate to reach out.