If you have a question about Captivation Genius, need help with setup, or are running into an issue, our support team is here for you.
Contact Us
Email us at genius@captivationhub.com. Our team will get back to you as quickly as possible.
What to Include in Your Message
To help us resolve your issue faster, it is helpful to include:
- The email address associated with your Captivation Genius account
- A brief description of what you are experiencing or what you need help with
- A screenshot of any error messages or unexpected behavior
- The browser you are using (Chrome, Safari, Firefox, etc.)
Response Times
- Starter plan: email support with a 48-hour turnaround
- Professional plan: priority email support with a 24-hour turnaround
- Enterprise plan: premium Zoom support with a dedicated account manager
We are here to help you get the most out of Captivation Genius. Do not hesitate to reach out.
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