Need transcripts and summaries in another language—instantly? Captivation Hub’s Voice AI Translation Service converts post‑call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up reviews, and empowers global teams—all with a single toggle during agent setup.
TABLE OF CONTENTS
- What is the Voice-AI Translation Service?
- Key Benefits of the Voice-AI Translation Service
- Prerequisites & Limitations Before Enabling Translations
- Enabling Translation in Agent Setup
- Accessing Translated Transcripts and Summaries
- Frequently Asked Questions
What is the Voice-AI Translation Service?
Captivation Hub’s Voice AI Translation Service automatically renders every AI‑generated call transcript and call summary into a target language you select. By pairing powerful speech recognition with machine translation, it delivers written insights you can read and share in the language that serves your clients and teammates best.
Key Benefits of the Voice-AI Translation Service
The translation feature improves clarity, accessibility, and inclusivity for global operations:
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Inclusive Communication: Everyone on your team, regardless of language proficiency, can review call details with confidence.
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Instant Visibility: Transcripts and summaries appear in your target language seconds after each call finishes—no copy‑paste needed.
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Centralized Workflow: View translated content directly in Dashboard & Logs, eliminating the need for external tools.
Client Empowerment: Provide multilingual reporting that boosts transparency and trust with global customers.
Efficiency: Reduce manual translation tasks and free up time for higher‑value follow‑ups.
Prerequisites & Limitations Before Enabling Translations
Voice AI Agent Call Recording and AI Transcription are switched ON.
- The maximum individual call length supported is 15 minutes.
Translations consume AI credits at one credit per transcribed minute (in addition to standard transcription credits).
Enabling Translation in Agent Setup
You can activate translation with just a few clicks during agent creation. Whether accessing Translated Transcripts & Summaries Translations live, where you already review call data, so there’s no extra navigation, or it can also be activated during agent creation or by editing an existing agent.
Steps:
- Navigate to Settings → Voice AI Agents
Click Create Agent or edit an existing agent from the Agent List.
- Enable the Translation Service toggle.
- Select your preferred translation language from the dropdown.
- Save the agent.
Accessing Translated Transcripts and Summaries
After a call is completed, the translated versions of transcripts and summaries become available in Dashboard and Logs. You can view the summary of the translation in the Dashboard and logs. Dashboard and logs are listed on the homepage of the Voice AI agents as well as inside the individual AI settings.
A sample of the Transcript is shown below-
Frequently Asked Questions
Q: Which languages are supported for translation?
The supported language list will appear in the dropdown menu during agent setup.
Q: Do I need to enable translation for each call?
No, once enabled at the agent level, translation applies automatically to all calls handled by that agent.
Q: Can I change the translation language later?
Yes, you can edit the agent and select a different language anytime.
Q: Are both the transcript and the summary translated?
Yes, both are automatically translated and displayed in your chosen language.
Q: Will this affect the original language record?
No, the original transcript and summary remain available; translation is provided in addition.
Q: Is this feature available on all plans?
Availability may depend on your subscription. Please check with your account settings or support.
Q: Does translation use extra AI credits?
Yes. Translation consumes one additional AI credit per minute of transcribed audio.
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