This article will guide you through setting and managing your working hours for Voice AI. By defining your preferred working hours, you can ensure that your voice AI tool is available to assist during the times that best fit your business. Whether you want to customize availability for customer support, virtual assistants, or other voice-driven services, you'll learn how to adjust the settings to optimize your AI's responsiveness and efficiency. This way, you can provide seamless service to users at the right times, without interruptions or delays!

TABLE OF CONTENTS

• What are voice AI working hours?
• Why You Should Use the AI voice working hours
• Where You'll Find the voice AI working hours settings to enable
• Frequently Asked Questions

What are voice AI working hours?

This feature allows you to enable/disable working hours for AI employees and select days of the week and hours each day. 

Why You Should Use the AI voice working hours

Setting working hours for your AI voice assistant helps you manage when it’s active and responsive. This ensures it’s available during peak times and avoids unnecessary interruptions during off-hours. By aligning the AI’s availability with your schedule, you can improve efficiency, reduce errors, and maintain consistent service quality without overloading the system.

Where You'll Find the voice AI working hours settings to enable

Step 1

You can locate your AI Agents in Settings > Voice AI Agents

Step 2
 

Select Voice AI Agents

Step 3
 

Select "Agent List" > Select your agent > "Phone & Availability"

Step 4
 

Toggle to enable Set working hours for the agent, select days/times and click Save

Frequently Asked Questions

1. Can I set different working hours for different AI tasks or roles?
Yes, you can set different working hours for various functions within your Voice AI system, such as customer support, lead generation, or appointment scheduling. This allows you to customize availability based on the type of interaction.

2. What happens if a user tries to interact with the AI outside of the set working hours?
If a user tries to engage with the AI outside of its defined working hours, the system can be set to respond with a custom message, redirect to an alternative support channel, or simply inform them that the service is unavailable.

3. Can I set working hours for specific days of the week?
Yes, you can define working hours for specific days of the week. For example, you might set your AI to be available 9 AM - 5 PM on weekdays and limited hours on weekends, or even have different hours on holidays.

4. Will the AI automatically update its availability if my working hours change?
No, the AI will not automatically update its working hours. You will need to manually update the working hours if your schedule changes. You can do this anytime from the settings.

5. Can I use working hours to control when the AI sends notifications or follow-up messages?
Yes, you can use working hours to control when the AI sends notifications, follow-up messages, or reminders to users, ensuring that these messages are sent only during business hours or when it is appropriate.

6. Can the AI handle urgent requests outside of working hours?
While the AI can handle non-urgent inquiries outside of working hours by sending an automated response, it typically won't be able to process urgent requests unless you set up a specific protocol or override for after-hours situations.

7. Can I use different time zones for my AI’s working hours?
Yes, you can set working hours in different time zones, which is especially helpful if you serve customers in various regions. Just make sure the correct time zone is selected when defining your working hours.