Voice AI Agents Dashboard

The Voice AI Agents Dashboard provides enhanced analytics to help users gain valuable insights into call performance, user sentiment, and triggered actions. This dashboard enables a more data-driven approach to managing Voice AI Agents and optimizing their effectiveness.

TABLE OF CONTENTS

• Where to Find the Voice AI Agents Dashboard
• Key Metrics in the Dashboard
• Call Analytics
• Actions Triggered
• User Sentiment Analysis
• Comparative Statistics
• Available Filters
• Frequently Asked Questions

Where to Find the Voice AI Agents Dashboard

Easily access the dashboard at different levels for more granular analytics:

• Account Level Data: Navigate to Voice AI Agents → Dashboards & Logs.
• Agent-Specific Data: Go to Voice AI Agents → Select Agent → Dashboards & Logs.

Key Metrics in the Dashboard

The Voice AI Agents Dashboard provides crucial analytics across different categories, helping users measure and improve Voice AI interactions.

Call Analytics

Understanding call performance is essential for improving engagement and efficiency. The dashboard provides:

• Total Number of Calls Completed – The total number of calls successfully completed by AI agents.
• Trend of Number of Calls Over Time – A graphical representation of call trends over a selected time period.
• Total Duration of Calls – The cumulative time AI agents spent on calls.
• Average Duration of Calls – The mean duration of all completed calls.

Actions Triggered

This section provides insights into AI-driven interactions and automation triggers:

• Total Actions Triggered – The total number of automated actions performed by the AI.
• Action Breakdown – A segregated view displaying the number of times each action was triggered.
• Updated Contact Fields Overview – A summary of the most recently updated contact fields.

User Sentiment Analysis

Leverage AI-powered sentiment detection to gauge customer emotions during calls:

• AI-Analyzed Sentiment Overview – A sentiment classification (e.g., positive, neutral, negative) based on call interactions.

Comparative Statistics

All stats include a percentage delta comparing data from the last selected filter period, providing insights into performance trends.

Available Filters

The dashboard includes flexible filtering options to refine analytics:

• Time Duration – Analyze data within a specific time frame.

• Agent – View performance metrics for individual Voice AI Agents.

Frequently Asked Questions

Q: How do I access the Voice AI Agents Dashboard?

You can find it under Voice AI Agents → Dashboards & Logs for sub-account level insights or Voice AI Agents → Agent → Dashboards & Logs for agent-specific data.

Q: Can I filter data for specific time periods?

Yes, you can filter metrics by selecting a specific time duration in the dashboard.

Q: What is the purpose of sentiment analysis?

Sentiment analysis helps assess how users feel during interactions, allowing businesses to improve AI responses and customer satisfaction.

Q: What does the percentage delta indicate?

The percentage delta compares current performance metrics to the last selected time period, highlighting trends and changes in data.

Q: Can I see which actions were triggered most frequently?

Yes, the Actions Triggered section provides a detailed breakdown of the most frequently triggered actions and their frequency.

Next Steps

• Review dashboard insights to optimize Voice AI performance.
• Use sentiment analysis to enhance user interactions.

• Adjust AI agent workflows based on call and action analytics.