Mobile App Troubleshooting for Captivation Hub

In this article, you will learn how to troubleshoot your mobile app if it is not working as expected. 

Here are some troubleshooting steps we recommend: 

If it is a function issue

• Check that you have the last updated version of the app. If you don't, then, please update to the new version. 
• Delete the app, and re-install it.
• Try with another internet provider or connection.
• Check that you are using the proper steps and have all fields filled and steps utilized (if this applies).
• Ensure you have the correct setup for the function.

If it is a login issue

• Check that you are using the proper credentials. Remove any empty spaces at the beginning and the end of the login email and login password.

If it is a loading issue: 

• Delete the cache in your phone.
• Try with another internet provider or connection. 
• Download the app on another device and try to replicate the issue you are having. 

If none of the above works, please, submit a ticket to our support team including the following: 

• Details of the issue
• Device name and model
• The software version of the device
• What troubleshooting steps have you tried
• A screenshot of the error message (if you are getting one)
• A screen recording of the process you are implementing and the results you are getting

Once we have this information, we will investigate more on this issue for you. 

support@captivationhub.com