Here’s how to troubleshoot contact imports
- Go to Contacts
- Click on Bulk Actions
- Next to your Bulk Import operation, click on Show Stats
- Click on the 3 dots and on Show Error Log
- You will see a list of the errors that have happened
Note: When the error says it's happening on Line 1 it's referring to the first contact.
| Master Type | Error ID (Optional) |
Error code | What the error means | Steps to resolve the error |
| Formatting mistakes when placing values in the spreadsheet | 1001 | Unknown error | The system is unable to process the file due to an unknown error. Your data was not imported. |
Confirm that your file meets all requirements. Try to re-import after clearing your browser cache or using another browser. |
| 1002 | Multiple owners found in the system | "The import file contains an Owner value that matches more than one user in the account. This usually occurs for names (e.g., there are two John Doe users in your account, and the import file contained the name "John Doe"). The affected records were imported, but the Owner's property does not contain a value." | Replace the name of the owner with their email address in your import file, then re-import the file. You can also manually update the Owner property value in the affected records. | |
| 1003 | Invalid sheet count | "The import file contains more than one sheet. Your data was not imported." |
Remove any additional sheets from your import file, then re-import. | |
| 1004 | Invalid required property | "A required property in the import file contains an invalid value. The data in that row was not imported." | Confirm the format requirements of your specific property or the property type, update your file to match the correct format, then re-import. | |
| 1005 | Invalid enumeration option | "The import file contains a value that does not match an existing option in an enumeration property. This applies to multi-select, dropdown select, radio select, and checkbox-type properties. The affected records were still imported, but the enumeration property does not contain a value." |
Identify the incorrect value by comparing your import file against the property.. You can choose to update the value in your import file to match an existing option or add the value as a custom option to your property. Once you're done, re-import the file or manually update the property value in the affected records. | |
| 1006 | Invalid contact ID | "During the import, the checkbox to update existing records using Contact IDs was selected. However, the Contact ID listed in the file did not match an existing ID in the software. The records were not imported." |
Ensure that the [object] IDs are correct. You may need to export your existing records to get the correct object IDs. If you're not updating or associating existing objects here, do not select the checkbox during the import process. | |
| 1007 | File not found | "The file you selected was not found. Your data was not imported." | Verify that you have saved your file to your computer and that it is the correct file type. Once you've done that, re-upload the file. | |
Duplicate Entries in File |
1008 | Failed validation of Email |
"The import file contains an email address that does not conform to the format of a typical email address (e.g., name@domain.com) The import did not create or update the records." |
"For contacts, update your import file with the correct email, to make sure your format is correct with '@' '.com then re-import the file. |
| 1009 |
Empty unique property value in the file | "The import file contains a row with data that cannot be processed because there is no value against the record of its unique identifier (primary column)." | Verify that your data value matches the correct format for the property you are importing, then re-import the file. You can also manually update the property value in the affected records. | |
| 1010 | Duplicate unique property value | "The same value of the primary column is present against multiple records. Your data was imported against all records but there may be duplicates of the same record" | "Choose a different column header to act as your primary column or fix any mistakes, then re-import the files." | |
| 1011 | Duplicate unique property value in the file | "The same unique value was used multiple times within your files. Your data was imported but there may be duplicates of the same record. If you were trying to associate, your records were not associated." | "Choose a different column header to act as your unique value or fix any mistakes, then re-import the files." | |
| 1012 | Duplicate Contact ID in the file | "The same Contact ID was used multiple times within your files. The affected records were not updated or associated here." |
Update your import file so that there is only one row with that Contact ID. Keep the row with the most up-to-date information that you want to be included in your account. Once you've removed duplicates, re-import the files. | |
| Miscellaneous | 1013 | Could not parse the phone number | "The import file contains a value for a number property with non-numeric characters or numbers not formatted as per E.164 format The affected records were imported, but the number property does not contain a value." |
"Update your import file with the correct numerical value and re-import, or manually update the property value in the affected records. If your records should match the numerical field, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE" |
| 1014 | Could not parse the date | "The import file contains a date value that does not match the format you selected during the import process. The affected records were imported, but the date property does not contain a value." |
"Update your import file with the correct value and re-import, or manually update the property value in the affected records. If your records should match the date field, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE" |
|
| 1015 | Could not find the owner | "The import file contains a record owner that does not match a user here. The affected records were imported, but the Owner field does not contain a value." |
"Update the data in the Owner column of your import file to include the first and last name or email of a user in your account. If the person you want to assign the record to is not yet a user in the account, add them as a user, then re-import with their name or email as it appears in the account. If your records should match contact owners, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE" |
|
| 1016 | Ambiguous enumeration option | "The same record matches more than one of the existing options defined for an enumeration property. This applies to multi-select, dropdown select, single-choice select, and checkbox-type properties. The affected records were imported, but the enumeration property does not contain a value." |
"Identify the incorrect value by comparing your import file against the property. Update the value in your import file to match only one existing option, then re-import the file. You can also manually update the property value in the affected records. If your records should match multiple options, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE" |
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| 1017 | Location does not allow duplicate contacts - use 1010 & 1011 | |||
| 1018 | CustomField not supported -> validate while mapping itself - file and signature | |||
| 1019 | Invalid Custom Field value -> use 1005 instead | |||
| 1020 | Failed to create a contact | |||
| 1021 | No email, phone, firstName and lastName, and type are created | |||
| 1022 | Contact was not found | |||
| 1023 | Failed to update a contact | |||
| 1024 | Failed to add campaign/workflow |
List of supported Timezones
| Etc/GMT+12 Pacific/Midway Pacific/Honolulu America/Juneau US/Alaska America/Dawson America/Los_Angeles America/Phoenix America/Tijuana US/Arizona America/Belize America/Boise America/Chihuahua America/Denver America/Edmonton America/Guatemala America/Managua America/Regina Canada/Saskatchewan US/Mountain America/Bahia_Banderas America/Bogota America/Cancun America/Chicago America/Mexico_City US/Central America/Caracas America/Detroit America/Indiana/Indianapolis America/Louisville America/Manaus America/New_York America/Santiago America/Santo_Domingo America/Toronto US/East-Indiana US/Eastern America/Argentina/Buenos_Aires America/Glace_Bay America/Montevideo America/Sao_Paulo Canada/Atlantic America/St_Johns Canada/Newfoundland America/Godthab America/Noronha Etc/GMT+2 Atlantic/Cape_Verde Atlantic/Azores UTC Africa/Algiers Africa/Casablanca Africa/Lagos Atlantic/Canary |
Europe/London Africa/Cairo Africa/Harare Europe/Amsterdam Europe/Belgrade Europe/Brussels Europe/Madrid Europe/Oslo Europe/Sarajevo Africa/Nairobi Asia/Amman Asia/Baghdad Asia/Jerusalem Asia/Kuwait Asia/Qatar Europe/Athens Europe/Bucharest Europe/Helsinki Europe/Moscow Asia/Baku Asia/Dubai Asia/Kabul Asia/Tehran Asia/Karachi Asia/Yekaterinburg Asia/Colombo Asia/Kolkata Asia/Calcutta Asia/Kathmandu Asia/Almaty Asia/Dhaka Asia/Rangoon Asia/Bangkok Asia/Krasnoyarsk Asia/Irkutsk Asia/Kuala_Lumpur Asia/Shanghai Asia/Taipei Australia/Perth Asia/Seoul Asia/Tokyo Asia/Yakutsk Australia/Adelaide Australia/Darwin Asia/Vladivostok Australia/Brisbane Australia/Canberra Australia/Hobart Australia/Sydney Pacific/Guam Asia/Magadan Pacific/Auckland Pacific/Fiji Pacific/Tongatapu |
Accepted Custom Field Format Requirements
Depending on the records you are importing, your file could include the following columns:
Date Picker
- Acceptable formats-
- mm/dd/yyyy (e.g. 10/28/2020)
- yyyy/mm/dd (e.g. 2020/10/28)
- You can also replace '/' with '-' '.' and it'll recognize the uploaded fields as a Date field (Available in our future release!)
Multiple Options, Checkbox, Textbox List
- Acceptable formats-
- Value 1, Value 2, Value 3 ...... (e.g. Blue, Yellow, Green or Blue, Yellow, Green or Blue, Yellow , Green)
- You can also replace ' , ' with ' ; ' ' . ' and it'll recognize the uploaded fields as the aforementioned field
Radio, Single Option
- Acceptable formats:
- Value 1 (e.g. Blue)
File Upload, Signature
- Not Supported
Contact Owner
To assign an owner to your contacts during the import, include the name of the 'User'
- Acceptable formats:
- FirstName LastName (e.g. Logan Paul or logan paul)
- LastName FirstName (e.g. Paul Logan or paul logan)
Note #1: Unless the user has both FirstName and Last Name, the system will not recognize it during the upload
Tags
- Acceptable formats-
- Value 1, Value 2, Value 3 ...... (e.g. Blue,Yellow,Green or Blue, Yellow, Green or Blue , Yellow , Green)
- You can also replace ' , ' with ' ; ' ' . ' and it'll recognize the uploaded fields as the aforementioned field
| Tags (example formats) | Status |
| lowercase | ok |
| UPPERCASE | ok (will be lowercased) |
| ProperCase | ok (will be lowercased) |
| with a space | ok |
| With A Space | ok (will be lowercased) |
| pre-existing tag | ok (maps successfully) |
DoNotDisturb
- Acceptable formats-
- True or False ( true or false )
- Yes or No ( yes or no )
Phone Number
- For the vast majority of cases, as long as you format the phone numbers in E.164 (Ex: +1 1234567890) our system will recognize it as valid- irrespective of the default Country picked at the sub-account level
- If you have set the Country to the US, the following would work perfectly fine as well
- 123-456-7890
- (123) 4567890
- 1234567890
- Furthermore, if you are working with international numbers (Outside the US), we'd encourage you to visit: https://libphonenumber.appspot.com/ and run your phone number format by the tool in conjunction with the codes below to ascertain its appropriateness for upload.
Numerical
- Acceptable formats-
- 1.23.4
- 1234
- .123
Monetary
- Acceptable formats-
- 1234
- 1,234,234,333
List of Supported Countries
| “BD”: “Bangladesh”, “BE”: “Belgium”, “BF”: “Burkina Faso”, “BG”: “Bulgaria”, “BA”: “Bosnia and Herzegovina”, “BB”: “Barbados”, “WF”: “Wallis and Futuna”, “BL”: “Saint Barthelemy”, “BM”: “Bermuda”, “BN”: “Brunei”, “BO”: “Bolivia”, “BH”: “Bahrain”, “BI”: “Burundi”, “BJ”: “Benin”, “BT”: “Bhutan”, “JM”: “Jamaica”, “BV”: “Bouvet Island”, “BW”: “Botswana”, “WS”: “Samoa”, “BQ”: “Bonaire, Saint Eustatius and Saba “, “BR”: “Brazil”, “BS”: “Bahamas”, “JE”: “Jersey”, “BY”: “Belarus”, “BZ”: “Belize”, “RU”: “Russia”, “RW”: “Rwanda”, “RS”: “Serbia”, “TL”: “East Timor”, “RE”: “Reunion”, “TM”: “Turkmenistan”, “TJ”: “Tajikistan”, “RO”: “Romania”, “TK”: “Tokelau”, “GW”: “Guinea-Bissau”, “GU”: “Guam”, “GT”: “Guatemala”, “GS”: “South Georgia and the South Sandwich Islands”, “GR”: “Greece”, “GQ”: “Equatorial Guinea”, “GP”: “Guadeloupe”, “JP”: “Japan”, “GY”: “Guyana”, “GG”: “Guernsey”, “GF”: “French Guiana”, “GE”: “Georgia”, “GD”: “Grenada”, “GB”: “United Kingdom”, “GA”: “Gabon”, “SV”: “El Salvador”, “GN”: “Guinea”, “GM”: “Gambia”, “GL”: “Greenland”, “GI”: “Gibraltar”, “GH”: “Ghana”, “OM”: “Oman”, “TN”: “Tunisia”, “JO”: “Jordan”, “HR”: “Croatia”, “HT”: “Haiti”, “HU”: “Hungary”, “HK”: “Hong Kong”, “HN”: “Honduras”, “HM”: “Heard Island and McDonald Islands”, “VE”: “Venezuela”, “PR”: “Puerto Rico”, “PS”: “Palestinian Territory”, “PW”: “Palau”, “PT”: “Portugal”, “SJ”: “Svalbard and Jan Mayen”, “PY”: “Paraguay”, “IQ”: “Iraq”, “PA”: “Panama”, “PF”: “French Polynesia”, “PG”: “Papua New Guinea”, “PE”: “Peru”, “PK”: “Pakistan”, “PH”: “Philippines”, “PN”: “Pitcairn”, “PL”: “Poland”, “PM”: “Saint Pierre and Miquelon”, “ZM”: “Zambia”, “EH”: “Western Sahara”, “EE”: “Estonia”, “EG”: “Egypt”, “ZA”: “South Africa”, “EC”: “Ecuador”, “IT”: “Italy”, “VN”: “Vietnam”, “SB”: “Solomon Islands”, “ET”: “Ethiopia”, “SO”: “Somalia”, “ZW”: “Zimbabwe”, “SA”: “Saudi Arabia”, “ES”: “Spain”, “ER”: “Eritrea”, “ME”: “Montenegro”, “MD”: “Moldova”, “MG”: “Madagascar”, “MF”: “Saint Martin”, “MA”: “Morocco”, “MC”: “Monaco”, “UZ”: “Uzbekistan”, “MM”: “Myanmar”, “ML”: “Mali”, “MO”: “Macao”, “MN”: “Mongolia”, “MH”: “Marshall Islands”, “MK”: “Macedonia”, “MU”: “Mauritius”, “MT”: “Malta”, “MW”: “Malawi”, “MV”: “Maldives”, “MQ”: “Martinique”, “MP”: “Northern Mariana Islands”, “MS”: “Montserrat”, “MR”: “Mauritania”, “IM”: “Isle of Man”, “UG”: “Uganda”, “TZ”: “Tanzania”, “MY”: “Malaysia”, “MX”: “Mexico”, “IL”: “Israel”, “FR”: “France”, “IO”: “British Indian Ocean Territory”, |
“SH”: “Saint Helena”, “FI”: “Finland”, “FJ”: “Fiji”, “FK”: “Falkland Islands”, “FM”: “Micronesia”, “FO”: “Faroe Islands”, “NI”: “Nicaragua”, “NL”: “Netherlands”, “NO”: “Norway”, “NA”: “Namibia”, “VU”: “Vanuatu”, “NC”: “New Caledonia”, “NE”: “Niger”, “NF”: “Norfolk Island”, “NG”: “Nigeria”, “NZ”: “New Zealand”, “NP”: “Nepal”, “NR”: “Nauru”, “NU”: “Niue”, “CK”: “Cook Islands”, “XK”: “Kosovo”, “CI”: “Ivory Coast”, “CH”: “Switzerland”, “CO”: “Colombia”, “CN”: “China”, “CM”: “Cameroon”, “CL”: “Chile”, “CC”: “Cocos Islands”, “CA”: “Canada”, “CG”: “Republic of the Congo”, “CF”: “Central African Republic”, “CD”: “Democratic Republic of the Congo”, “CZ”: “Czech Republic”, “CY”: “Cyprus”, “CX”: “Christmas Island”, “CR”: “Costa Rica”, “CW”: “Curacao”, “CV”: “Cape Verde”, “CU”: “Cuba”, “SZ”: “Swaziland”, “SY”: “Syria”, “SX”: “Sint Maarten”, “KG”: “Kyrgyzstan”, “KE”: “Kenya”, “SS”: “South Sudan”, “SR”: “Suriname”, “KI”: “Kiribati”, “KH”: “Cambodia”, “KN”: “Saint Kitts and Nevis”, “KM”: “Comoros”, “ST”: “Sao Tome and Principe”, “SK”: “Slovakia”, “KR”: “South Korea”, “SI”: “Slovenia”, “KP”: “North Korea”, “KW”: “Kuwait”, “SN”: “Senegal”, “SM”: “San Marino”, “SL”: “Sierra Leone”, “SC”: “Seychelles”, “KZ”: “Kazakhstan”, “KY”: “Cayman Islands”, “SG”: “Singapore”, “SE”: “Sweden”, “SD”: “Sudan”, “DO”: “Dominican Republic”, “DM”: “Dominica”, “DJ”: “Djibouti”, “DK”: “Denmark”, “VG”: “British Virgin Islands”, “DE”: “Germany”, “YE”: “Yemen”, “DZ”: “Algeria”, “US”: “United States”, “UY”: “Uruguay”, “YT”: “Mayotte”, “UM”: “United States Minor Outlying Islands”, “LB”: “Lebanon”, “LC”: “Saint Lucia”, “LA”: “Laos”, “TV”: “Tuvalu”, “TW”: “Taiwan”, “TT”: “Trinidad and Tobago”, “TR”: “Turkey”, “LK”: “Sri Lanka”, “LI”: “Liechtenstein”, “LV”: “Latvia”, “TO”: “Tonga”, “LT”: “Lithuania”, “LU”: “Luxembourg”, “LR”: “Liberia”, “LS”: “Lesotho”, “TH”: “Thailand”, “TF”: “French Southern Territories”, “TG”: “Togo”, “TD”: “Chad”, “TC”: “Turks and Caicos Islands”, “LY”: “Libya”, “VA”: “Vatican”, “VC”: “Saint Vincent and the Grenadines”, “AE”: “United Arab Emirates”, “AD”: “Andorra”, “AG”: “Antigua and Barbuda”, “AF”: “Afghanistan”, “AI”: “Anguilla”, “VI”: “U.S. Virgin Islands”, “IS”: “Iceland”, “IR”: “Iran”, “AM”: “Armenia”, “AL”: “Albania”, “AO”: “Angola”, “AQ”: “Antarctica”, “AS”: “American Samoa”, “AR”: “Argentina”, “AU”: “Australia”, “AT”: “Austria”, “AW”: “Aruba”, “IN”: “India”, “AX”: “Aland Islands”, “AZ”: “Azerbaijan”, “IE”: “Ireland”, “ID”: “Indonesia”, “UA”: “Ukraine”, “QA”: “Qatar”, “MZ”: “Mozambique” Atlantic/Canary |
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