Test a Voice AI Agent in Your Browser with Web Call (No Phone Number Needed)

You can test a Voice AI agent in Captivation Hub right from your browser — no phone number purchase, no provisioning, no waiting. Web Call gives you a fast in-browser trial so you can sanity-check prompts, settings, and call flow while you're still building the agent. It's the cleanest way to hear the live experience before moving to phone-based testing.

Table of Contents

• Why Web Call Is Useful
• How Web Call Behaves During a Test
• Step 1 — Set Up Your Web Call
• Step 2 — Run the Test
• Step 3 — Review Your Test Results
• Frequently Asked Questions

Why Web Call Is Useful

• Skip the phone number: No need to buy or assign a number just to validate your agent.
• Faster iteration: Web Call really shines while you're still building a new Voice AI agent — you can test before you commit to a phone-based setup.
• Instant feedback: After each test you can review logs, transcripts, and recordings to refine the agent.

How Web Call Behaves During a Test

Knowing how Web Call works under the hood helps you make sense of your test results. Here's what to expect:

• The trial runs directly in your browser as a test method for the Voice AI agent.
• The logged-in user's contact is automatically used as the caller.
• Most agent actions can be tested through Web Call.
• Call transfer is not supported during a Web Call trial.
• Test calls can be reviewed afterward in the Voice AI logs, with transcripts and recordings included.
• Test calls don't get counted in your dashboard analytics or performance metrics.

Step 1 — Set Up Your Web Call

For your test to actually reflect what your agent does, take a moment to set things up first. Make sure your Voice AI agent is built and your browser is allowed to access your microphone.

• In Captivation Hub, head to AI Employee > Voice AI.
• Open the Voice AI agent you want to test.
• Find the testing area for that agent — Captivation Hub supports both Phone Call and Web Call testing methods.

Step 2 — Run the Test

• Choose Web Call. Unlike Phone Call testing, you won't be prompted for a phone number.
• Allow microphone access when your browser asks.
• Start talking to the agent and walk through whatever prompts, responses, or actions you want to validate.

Step 3 — Review Your Test Results

Testing pays off when you actually learn from the results. Captivation Hub keeps test-call details visible in the Voice AI dashboard logs so you can review conversations without disturbing your production analytics.

• Go to Voice AI > Dashboard Logs to review your test-call activity.
• Use the Call Type filter to isolate Test Calls if needed.
• Open the log entry to play the recording and read the transcript.
• Test calls show up in your logs but stay out of dashboard analytics and performance reporting.

Frequently Asked Questions

Q: Do I need to buy a phone number to test a Voice AI agent with Web Call?

Nope. Web Call lets you test directly in the browser — no number purchase or assignment required.

Q: What's the difference between Phone Call and Web Call testing?

Phone Call routes the test through the actual phone path, while Web Call runs in your browser. Web Call is faster because you skip the number provisioning step.

Q: Can I test call transfer using Web Call?

Not today — call transfer isn't supported in Web Call trials.

Q: Who shows up as the caller during a Web Call test?

Captivation Hub uses the logged-in user's contact as the caller for the Web Call trial.

Q: Will my Web Call test appear in the logs?

Yes — test calls show up in Voice AI logs with both recordings and transcripts attached.

Q: Do Web Call tests affect my dashboard analytics?

No. Test calls are kept out of dashboard analytics and performance metrics.

Q: Why isn't my Web Call starting?

Double-check that your browser has permission to use your microphone, and confirm you launched the test from the Web Call option inside the Voice AI testing flow.

Q: Is Web Call the same as the Voice AI Chat Widget?

They're different. Web Call is an internal testing method for Voice AI agents. The Voice AI Chat Widget is a separate browser-based feature designed for live conversations with website visitors.